Ring Alarm
Ring Base Station lost wifi connection
My Ring base station started to complain that it has lost internet connection. Reconnect from the app didn't help. I pushed reset button on the device and it fixes the problem. I observed this problem 4-5 times last week. I have never seen it before (using Ring for a year now). Other devices don't have any problems with wifi. Wifi signal is very strong at that spot. Firmware is up-to-date. How can I open a ticket with Ring to diagnose the issue? Thanks.
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16-01-2020 02:29:58
Responses (28)
- B
I too have seen this issue. Pressing the reset (short) will get the alarm back on my Eero 5 mesh network every time. This has been happening on and off for the last few months and through multiple Eero firmware upgrades. As you can imagine we have plenty of other devices attached to this network and all of those are working fine. We have a case open with support. It will be interesting to see what they say. They have access to the logs.
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09-10-2021 05:03:48
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- E
To all the people experiencing problems, I think that one of the reasons the base disconnect is because of the channel congestion. For newer devices this shouldn't be an issue because their Wi-Fi transmission must be really good but I'm pretty sure that is not the case of the base station. This also started to happen to me a while ago so I started playing with my router configuration. For instance first determining which is the less congested Wi-Fi channel (if you have a Mac you can do this under network diagnostics -> scan and then see which is the channel that is less congested). Also ensure the transmitting power and the channel bandwidth are set to max, make sure MIMO is on among other things you can do to improve your transmission rate. After applying all these changes in my router haven't had more disconnection issues. Little things that might actually help.
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24-10-2021 04:55:00
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- S
I too am using a Eero mesh system and am still having disconnection problems. I've tried speaking to Ring tech support but so far I'm not getting anywhere. Has anyone else had any luck fixing this problem? Thanks
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06-11-2021 08:31:46
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- K
Same issue,This has happened twice recently, it can't connect to a Wi-Fi network, I'm going to unplug it, wait for the backup power to go out and shut down, and then plug it back in before I can use it again. There is no problem with my Wi-Fi device. This is not an individual issue and I hope you will take the situation seriously. 
•1
10-11-2021 11:50:35
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Spicky
I've recently bought a ring alarm (2nd gen) and am having problems with it randomly disconnecting from my wi-fi. Pressing the reset button worked but only for about 5 days and it's disconnected again! No other device on my network is having any problems with wi-fi. Any help please? Thanks
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03-10-2021 02:47:39
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