Ring Base Station lost wifi connection
My Ring base station started to complain that it has lost internet connection. Reconnect from the app didn't help. I pushed reset button on the device and it fixes the problem. I observed this problem 4-5 times last week. I have never seen it before (using Ring for a year now). Other devices don't have any problems with wifi. Wifi signal is very strong at that spot. Firmware is up-to-date. How can I open a ticket with Ring to diagnose the issue? Thanks.
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16-01-2020 02:29:58
Responses (33)
- S
I too am using a Eero mesh system and am still having disconnection problems. I've tried speaking to Ring tech support but so far I'm not getting anywhere. Has anyone else had any luck fixing this problem? Thanks
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06-11-2021 08:31:46
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- K
Same issue,This has happened twice recently, it can't connect to a Wi-Fi network, I'm going to unplug it, wait for the backup power to go out and shut down, and then plug it back in before I can use it again. There is no problem with my Wi-Fi device. This is not an individual issue and I hope you will take the situation seriously. 
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10-11-2021 11:50:35
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- S
A friend experienced this and mine is dropping connection every 24 hrs. After months he worked it out. Told me to take out the SIM card and reboot. I took out the SIM card and reboot. Reconnected it to Wi-Fi and worked sweet ever since
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18-11-2021 09:40:48
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- U
Same issue here. Works for awhile. Then whenever it decides to it falls offline using Wifi as simple as that. There are no power variables etc blah blah blah. Everything else in the house works the Base falls offline. Sometimes after 2 weeks. Sometimes after 2 days. Only way I can fix mine is to unplug remove battery so it completely dead and put back together and plug in and it works again until it decides not too. Please fix in a firmware update to automatically to a hard reboot if it doesn’t detect wifi. My router is an eero and the base has full signal strength.
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08-12-2021 12:25:16
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edespinoza
To all the people experiencing problems, I think that one of the reasons the base disconnect is because of the channel congestion. For newer devices this shouldn't be an issue because their Wi-Fi transmission must be really good but I'm pretty sure that is not the case of the base station. This also started to happen to me a while ago so I started playing with my router configuration. For instance first determining which is the less congested Wi-Fi channel (if you have a Mac you can do this under network diagnostics -> scan and then see which is the channel that is less congested). Also ensure the transmitting power and the channel bandwidth are set to max, make sure MIMO is on among other things you can do to improve your transmission rate. After applying all these changes in my router haven't had more disconnection issues. Little things that might actually help.
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24-10-2021 04:55:00
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