When Ring Alarm is triggered, the Ring Base goes offline and takes approximately 5 minutes for me to get an alert notification that the connection has been restored. It does not save or allow you to view any video footage when the alarm is triggered (aka when an actual crime may be happening)…need assistance in fixing
Hey @rmlx8888. Have you reached out to our support team on this? Since this is affecting your Ring Alarm and your other Ring devices, it is best to reach out to them for more advanced help. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let us know how this goes, as your answer may help others that find they are in a similar situation.