Ring at home app not connecting to base station

Products Ring Alarm
1

Hi all,

My Ring app has suddenly stopped connecting to my Base Station/dashboard.

I can arm the alarm via the keypad, but the app and desktop browser won’t allow me to do anything at all.

I restarted my router, restarted the base station, uninstalled and reinstalled the app but nothing has helped.

Weirdly, the our Nest smart thermostat is offline in the app too.

Has anyone got any suggestions?
Thanks in advance
Dan

2

Hi @Danielcallaghan808. You’ve performed the basic troubleshooting steps I would have recommended. I’d also suggest turning off any VPNs on your phone when accessing the Ring app, and ensuring your phone has a strong internet connection. If this keeps happening, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.