Ring asks for a 16 digit serial number but my number is 17 digits. What gives?

If I put in the first 16 numbers, it seems to say that my ring is okay but I don’t trust that. Why are there too many serial numbers?

Hey @Radman2020. To find out where and how to read your serial number if you have a Video Doorbell (2nd Generation), you can see an example of one at this Help Center article here. This will show you where your serial number is located and where to read the full 16 digits. If you are still unsure on if your device is affected and want to make sure, please give our support team a call at one of the numbers available here.