About two months ago my ring app started not opening out of the blue. So I’ve basically been paying for this service for NOTHING. And now I learn you can’t even really get any help without calling? What century are we in?
Hey @mattwilliams. Have you tried removing the Ring app from your phone, rebooting your phone (turn off/on) and then reinstalling the app to see if this helps the app to load successfully for you? In the event it may still not load, could you capture a screen recording of what this crash looks like? Once you have that recording, you can attach it as a ZIP file here (mp4 not supported). In addition, you can share it elsewhere and copy and paste a link here. Please let me know what kind of phone you are running the app on, as well as the OS version for the phone.