This is absolutely the worst canned response I've seen. Given the number of times this issues pops up with people who have done their due diligence it should be obvious there are some issues with the Ring hardware or firmware.

RSSI is fine. In fact, the app on iPhone works when you turn off VPN, but why? I have VPN enabled on my iPhone and can see the Live View on web browsers. I can see Live View on a PC with VPN enabled. This makes no sense other than to think that RING wants you to expose as much info as possible. This goes hand in hand with Amazon Sidewalk. Share my network for a better RING signal? Nonsense. This is a software issue that RING should address.

Hi @dwuethrick. The Ring app is not compatible with the use of a VPN. You can read our response on using VPNs with the Ring app [here](https://community.ring.com/t/trouble-using-ring-and-nord-vpn/7829/2). You may be able to adjust the settings on your VPN to exclude Ring traffic, or you'll need to disable your VPN completely in order to use the Ring app without experiencing any errors. If the Live View is not loading for your Ring Doorbell or Camera, please review the troubleshooting steps [here](https://community.ring.com/t/ring-live-view-not-working-or-connecting-ring-troubleshooting-tips/249). Additionally, ensure your Ring device has a [strong wifi signal](https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength) for the best performance. If this issue persists after checking the above, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.