Having the same issue. I’ve used more data in the last 6 days then I used in the last 6 months. This needs to be addressed immediately.
Yes, the same issue here on Pixel 6 Pro, Android 12. Connected to strong wifi at home and elsewhere but it uses my data instead of wifi when viewing videos. Very frustrating as it costs me extra on my phone bill each month now!
Does anyone have suggestions for an escalation path on this issue? There’s obviously no denying this is a bug in the app impacting many users.
If the official response will be pretending it’s not a known problem and hoping users forget about it, the Nest products are looking more and more appealing.
If folks are only posting here (user to user forums) and not actually contacting Ring Support, then the devs may not be aware of the issue. Typically, once they have a certain number of reports about a particular issue, they’ll investigate it. Just posting here won’t get their attention.
So far I’ve seen a few dozen reporting the issue in these forums.
I am here to report this same issue. If they aren’t aware of this, then the staff that’s paid to respond to messages in the forum aren’t doing their job (see the response from a Ring staff member above).
Went from Android 9 to 12 and the issue began right away.
No excuses, diagnose and publish an app with this issue corrected!
I actually used the firstname.lastname@example.org email address (which is listed on the Play Store as the developer contact) to report the issue, and never got any sort of reply. Aside from this forum, I’m not sure where else to turn, since folks here have stated they spent time trying to speak with a support person over the phone about this problem and got nowhere.
I had a pleasant conversation with someone from Ring Community Support (1-800-656-1918) early this morning. We started by reviewing my account and eventually got around to discussing this particular Community Board discussion thread. After taking some time to review the posts, I was assured that the issue will be presented to the tech-support team.
Thank you sharing this information. I too am having the same issue (Google Pixel) and have not received a response to my email.
Some mitigating measures that have worked for me in sparing mobile data:
Ring App Settings: In order to maintain the Rich Notification app feature, I currently opt to allow background data usage. For some, it might be more advantageous to turn this feature off (at the expense of losing the Rich Notification feature). My next option would be to just turn off background data.
Android Device Settings: Because I’m still experiencing significant foreground mobile data loss when using Live View, and when turning up to 9 system devices on/off on a daily basis, I dis-allow use of mobile data while in a trusted WiFi network (force app to use WiFi) – then turn mobile data back on to allow all push notifications. I use Live View on my PC whenever possible. My next option would be to absorb the mobile data overage or simply kill (force stop) the app.
Hopefully, the inconvenience is only temporary. I welcome other ideas, thoughts, suggestions.
It’s pretty ridiculous that this issue has been around since July and nothing has been done to fix this. I’ve just noticed the same since 2-3 weeks, both on iOS and Android. First we thought this was due to poor Wi-Fi but after some investigation Ring was the cause. Cost us a few hundred already for excessive data use
Issue is still present on Android 3.45.1 and iOS most recent update
It’s also incredibly frustrating that there seems to be no way to actually escalate this issue to anyone at Ring who cares or has the ability to get it corrected. Posting here, posting to Reddit, calling Ring Support, and emailing the developer email address have all resulted in little more than a canned acknowledgement that someone would look into it (and in many cases, no response at all).
Just received the November 11th update of the Ring app, and sadly it’s still exhibiting the same bug. Even when connected to our home WiFi, the app is streaming over cellular data.
Same issue on Samsung S10e and iPhone 7, both on Verizon.
Solid wifi signal yet Ring uses the mobile data.
Other apps are properly behaved, only observed the issue with Ring Live View.
@Ring - Would appreciate hearing feedback or reference to a defect number.
Thank you and good day
The issue persists even after November 15 Android app update to V3.46.0.
Can someone from Ring please provide any sort of update on this? The app is crucial to using your products (products which many users including myself have spent hundreds of dollars on as well as monthly maintenance fees) and right now it’s essentially useless.
I’ve also had this issue on my iPhone, using up my mobile data even when on home WiFi. None of my other Apps do this…
… it’s all detailed in my post above.
Today I ended up on the phone in the uk to ring, 40+ minutes with 1st line support before being ‘allowed’ to speak to 2nd line support. After 20+ minutes it was agreed to raise with App development and I was ask to send picture attachments to email@example.com.
I did this… and as soon as I sent the email I received an auto reply stating “Oh no! The email address you contacted is no longer active. “
Could someone at ring, who I understand look at this forum, explain this and let me know the correct email address.
UPDATE TO ABOVE:
I phoned support today and my email with pictures showing only the ring App using mobile data even though WiFi was available, while other Apps used WiFi, did arrive and has been passed to development. Ring don’t use case numbers, as issues are traced by our email addresses. I’ll update if/when this is progressed.
It might help if others log a support call, the chat folk can give local country numbers, giving brief details like posted in this forum. Also quote this post:
The app used 10gb+ of data…this is ridiculous. If Ring doesn’t fix this in short order I’m ripping everything Ring out of house and replacing it.
I toggles Cellular Data OFF and IT TOGGLES IT BACK ON by itself. Verizon just said I only have 10% left of data this month with 22 days to go. This is iOS also.
Same issue on iOS. Used 2.2 GB in 2 days without me watching a single video… This is so bad…
I’ve sent another email to the developer contact (firstname.lastname@example.org) and didn’t even receive an acknowledgement.
Considering many people have called support, posted here, posted on Reddit, and emailed the developer without any results or even a “We’re aware of the problem and working to fix it”, I don’t have much confidence that this will be resolved.