Ring app used 4.8gb of mobile data in two hours

Hi, has anyone had the ring app use massive amounts of mobile data when at home on WiFi?
Last night I went to bed and didn’t notice the app open on my phone in the background(I’ve done this before without a problem) but it was just on the dash board screen not live view or anything like that. I woke up to find it had used 4.8gb of my modile data(all of it) even though the phone was connected to WiFi.

This is a little frustrating. I tried ringing Ring but got hung up on after an hour of being on hold with very little help.
This has left me without data until my plan renews next month!

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No and never heard of that happening. Definitely contact them about it.

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I’ve found one other example of someone having the same problem. Looks like their ring app used 40gb of mobile background data(mine used 6.1 over two days) . It looks like they may have sorted the problem but didn’t make it public. It seems so strange that e it uses the modile data even when on WiFi.

In the future I’m going to have background data turned off or chuck the camera in the bin if it keeps happening.
I would like to see some form of help from ring over this! I was thinking of buying more cameras but this is putting me off.

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Have you contacted their tech support? They might offer some suggestions on here but will eventually suggest tech support.

This is odd to hear of, @MEGRAC! Thank you for sharing your experience with us. Does this only happen on the android device you are using? If possible, see if the experience of data usage is the same on another mobile device. Some important factors to consider is data coverage/ provider, continuous lengthy streaming (more use generally), and please ensure there is not a vpn enabled on the mobile device.

As this is an android device, please check for any android apps that conflict with the Ring app.

This happened to me over one night while my phone was connected to wi-fi, I didn’t notice till my service provider called me to let me know I had gone over my plan, in one night the device used 5.8GB of data. What’s worst is that now that I have stopped the app from being able to use cellphone data, the app on my phone does not allow me to view live mode anymore. It doesn’t let me view it on my wi-fi at home, my office, or at the wi-fi in any public place. I had to download the app on my iPad to be able to live view over the same wi-fi that my phone is unable to do likewise. iPhone user.

Hi , I bought my friend one Ring camera and he had the same issue when it used 3.37gb in 2 days on his mobile phone data. Do you know if other users found a common fault?