Responses (13)

E
eugyoung
I use both Mac and mobile but I want to use Mac on a daily basis not mobile come on Ring fix this problem or I will have to change which cameras I use
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04-04-2021 12:19:27
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J
jkoerber
The Mac OS Ring app has never worked well for me. I wish it would as I am on my computer all day for work and would love to monitor my cameras from my desktop. The app will not **"quit"** normally and must be force quit EVERY TIME. Not sure why this bug (which has been there as long as I can remember) has not been fixed as a priority. It causes all sorts of sleeping and power management issues becaus it keep hanging around until you force quit the app every time. No amount of reboots reinstalls or other nonsense fixes the issue.OS 10.14.6 iMac 27" 2019
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04-05-2021 16:54:37
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P
PiperD
You got that right. Ring app crashes on Catalina regularly. I might as well close ring every time I close the lid on my MBP, then re-start it. Ring apparently has no support for app tech issues, other than this community BB. Better off just using Google to search for your issue. I found a suggestion online to delete the Ring app, reboot, then download and re-install Ring. That has not solved the problem.
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06-05-2021 18:56:30
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F
FutureFormerCustomer
Still angry? App still hanging on quitting? Try this:1. Delete the app.2. Look for a folder called com.ring.mac, and delete it with extreme prejudice.3. Also look for the folder called com.ring.mac, and delete that little SOB too.4. Just to be thorough, and because your left-over garbage installation cruft from ancient versions of Ring may be different than mine, look for other things that look like they belong to ring, and delete them too. It's a little scary, but satisfying.I don't remember where I found those folders, but you can search, because you are smarter than a Ring support person. They are likely in ~/Library/Application Support, or ~/Library/Preferences. Those folders made you angry by breaking the app, so you should enjoy hunting them down in /Library and ~/Library, and killing them. Note of caution, something called "com.apple.boringfile" (and the like) isn't your enemy. Something that looks like "com.ring.support.h8s.u" is the enemy. (look for the obvious word "ring" in the name). Then install the latest version of the Ring App. I have 2.8.3, which didn't work before I got murderous on the folders shown above.If your system is like mine, the Ring App will work. If it doesn't, well, I tried to help.Also, Ring support should be ashamed of itself for not knowing about this. Get in the sea, guys.
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15-05-2021 17:27:09
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C
CS
2.8.3 still has the same Force Quit problems for me. I uninstalled and use an app cleaner to delete all the folders for the Ring App and reinstalled. No joy, same problem. I've canceled my subscription until they fix it. I've also left a bad review on the Apple App Store (there are many bad reviews all citing the same problem. Going to leave some bad reviews on Amazon as well. What an absolute disappointment.
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17-05-2021 15:47:52
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