Ring app opens with Neighbors app screen

This is certainly NOT fixed, and all of the “Official Ring” fixes posted here do not solve the simple problem…

Android ring app. When I open the app I ALWAYS get the stupid neighbor alert screen. EVERY TIME I OPEN THE RING APP. I have disabled every setting in all of the help docs. And gone though all of the post here. Nothing has changed this unwanted behavior of the application. When I open the Ring app, I expect to see my alarm controls and cameras / doorbell. NOT to have to hit the back button or the “x” on the top to see what I have the app for in the fist place. Looks like this has been a problem for well over a year now. Terrible.

This is the screen that ALWAYS COMES UP FIRST when I open my ring app. I have even uninstalled the neighbors app.

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Hey there, @Tobin! This sounds a little different from the original thread, so I made your own Topic. Just to confirm your concern, when you open the Ring app it displays this Neighbors app screen more often than not? If this is true, please confirm the following:

  • Did you leave off on the Neighbors by Ring section of the Ring app on your last visit.
  • Did you recent create a post in the Neighbors by Ring section.
  • Did you create your account through the Neighbors by Ring app, or for the Neighbors by Ring community, prior to adding a Ring device?

Not that these should cause this to happen as consistently as it sounds to be, but is something to consider. I would recommend to tap to view any Neighbors updates on this screen, but based on your image example, I do not see any new “read me” badges or updates to “clear”. Feel free to let us know if any of these apply, or do not apply.

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Every time I open the Ring app, it opens in the neighbors section and I have to hit the back button to get to the dashboard. Every time, regardless of where I left the Ring app. I have uninstalled the neighbors app, uninstalled and reinstalled the Ring app. Set all neighbors notifications to off, and disabled the neighbors app in the Ring app setup. Apart from totally wiping my phone and starting from scratch, I don’t know what else I can do. Oh, and I have never posted anything in the neighbors app.

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Try deleting the Cache and/or Storage for the app.

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I have this problem also. In regard to the questions you asked Tobin, I did install the Neighbors app prior to owning any Ring devices and also prior to installing the Ring app.
I tried uninstaaling Neighbors and clearing Ring cache but Neighbors was still the first screen visible upon launching the Ring app. It is a persistent thing! Any suggestions?

Thanks for trying this out, @jnewtont! Please confirm with us your mobile device model and operating system. If you are using android, please check for any android apps that conflict with the Ring app. It is recommended to also disable any VPNs while operating the Ring app.

Those suggestions aside, if this persists and you are able to, feel free to add a screen recording example of this concern.

Samsung Note 10. Android.
The attached image is an example of the first screen to appear when I launch the Ring app - I see the Neighbors main page instead of my cameras. I have to then hit the arrow (upper left corner) to view cameras. I would rather it start in the Ring app when I click the Ring icon. If I wanted to see the Neighbors info I could click the tile inside of Ring to do that. This seems unnecessary. Thanks.

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Here is the screen recording.
Thanks

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I also have this same issue. I originally created my ring account from the Neighbors app before I purchased any Ring devices. I’m trying out ring products and might switch all my nest cams over to ring cams, but this app experience is terrible.

Perhaps there’s a bug in the Ring app that redirects this subset of users (Neighbors-created accounts) to the Neighbors section.

I have the Neighbors functionality completely turned off in the control center settings of the Ring app and yet the Neighbors section is always the first thing seen when launching the app.

Fix this asap please.

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After working through this with escalated Ring support for an hour, it’s all but confirmed to be a bug in the Ring app that occurs for users who created their accounts from the Neighbors app instead of the Ring app.

Since I just started using a Ring doorbell a few days ago, I didn’t have much history to care about and just created a new account. Changed the email address of the first account and unlinked my Amazon account. Created the second account with my original email address in the Ring app and the app opens as expected.

I can imagine most of you with tenured accounts wouldn’t want to lose their video history. The rep said he’d be submitting an internal report with a link to this thread to address the bug.

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Thanks for this information @dRuEFFECT. Also, thanks for the time you spent chasing it down. I’m going to wait to see if they (Ring) can come up with a solution which will allow me to keep the email address associated with the account.

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Excellent call on reaching out to support, and diving deeper on this concern. We greatly appreciate this feedback neighbors! :slight_smile:

These examples have been shared with our teams here, while they investigate further. Thank you also for sharing that suggestion to create a new Ring account, @dRuEFFECT!

For any neighbors who are also experiencing this concern, if you need further assistance, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

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HAS THIS BEEN ADDRESSED/FIXED YET…???

  • Kevin F.
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Hi @kflo. If you’ve tried the troubleshooting steps suggested in this thread and you’re still experiencing this concern of the Ring App opening up directly to the Neighbors screen every time, we recommend reaching out to our support team so they can take a further look. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. :slight_smile:

Same problem. And it didn’t ALWAYS do this - just within the last two months, maybe.

I’m pretty sure I created the Neighbors account after I had purchased a doorbell.

It’s frustrating to close your garage door on the way out, then have to sit in the driveway to push buttons to try to get to the dashboard to arm.

why is this not fixed?!

i am on android and this completely kills the user experience!

i just spent over $2k on ring equipment and want to return it all because of this