Ring app notifying of motion, but not when button is pressed

[user35982]

hi all, i recently purchased and installed a Video Doorbell Wired with Plug-In Adapter and associated chime.

Currently

1. When the doorbell button is pushed, the chime sounds, but we (the wife and i) get no notification on our phones
2. When motion is detected, we do get notifications on our phones

I’ve poked around in the app and cant seem to find anything to change this.
I had assumed (maybe incorrectly) - that on doorbell button press - all devices would be notified (as if we are out, we want our phones to both be notified - so one of us can answer - would have thought this is pretty standard)

Ive followed https://support.ring.com/hc/en-us/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices - and can verify that the ring app is allowed for all notifications, my phone is not on silent or vibrate… and the doorbell device itself is enabled for all alerts.

Can anyone point me in the right direction ? google and forum searches are coming up with articles that are not relevant - but i recognise i may be searching for/using the wrong terms ?

[Caitlyn_Ring]

Hi @user35982. With not receiving notifications, you’ve definitely completed the troubleshooting steps I would have recommended. Since you’re still not receiving alerts when the Doorbell button is pushed, I’d recommend following up with our support team at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.