Responses (1)

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Vanrssajones

Hi I haven't been able to use my ring doorbell since Tuesday, videos are black screen no audio and no live, ring is 100% fine and my Internet is 100mb so no problems there, videos say signal is bad but rssi is 50 I'm getting angry as I can't seem to get any help at all

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01-08-2020 08:17:49

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LadyAlicia

Is your Doorbell wired? If so can't help you. I am sorry that you are not getting any help - you and I are in the same storm on that one. What I did and hopefully it will help you. I had some serious issues and I ended up removing the device from my app and reinstalling it. Sometimes it will give you a "Are you sure" or do you want to reinstall or reboot or something along those lines. It sort of worked. Also put your Doorbell on your wifi that has the highest speed; this helped mine. the next thing that will help with performance is this. At 51% battery still left; I went and undid the cover and took the battery out. I then wiped down the lens on my Doorbell 3 Plus and wiped down everything that I could see. I placed the battery back in; closed up the cover and wiped down everything again. This took about 5 minutes total. I hope that this helps; if not I am not sure what to tell you.

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01-08-2020 17:45:23