Ring App

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M
Ring App Not Working - Motion Detection
troubleshooting
motion-settings
I can no longer reactivate motion detection from the iPhone App. Every attempt takes me to the screen to reset the motion zones.

1475

0

2

14-10-2022 07:45:26

Responses (8)

J
I’m having the same issue. It’s only happening with a couple of my cameras and only on the phone with the app I updated last night. Edited to add toggling the motion detection takes me to the screen where I can edit motion zones. There, it shows a red bar at the top saying “All motion zones are turned off.” The screen also says “snapshot updating,” but I don’t have snapshot on.

0

14-10-2022 08:16:30

M
I also updated to 5.54.0 last night which seems to have introduced the problem......

0

14-10-2022 08:21:35

J
Hi neighbors. If you are unable to activate Motion Detection, try the following troubleshooting steps: * Verify your smart phone is caught up with the latest updates available. * [Reboot your Ring device from the Ring App](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). * Try turning on Motion Detection for your Ring device from [Ring.com](http://ring.com/) when logged into your account. ***Thank you for this information, neighbors. For now, I have accepted this response as a solution. While we are aware of this concern and as the team continues to investigate, this is a helpful way for other neighbors that come into this thread to try these recommended troubleshooting steps. If these troubleshooting steps do not work, please share in depth information and examples as to what happens so we can pass it along to the appropriate teams. We appreciate your patience and will continue to update this thread with more information. Thank you.***

1

17-10-2022 10:18:47

M
[quote="Justin_Ring, post:4, topic:163162"] For now, I have accepted this response as a solution. [/quote] LMAO! Yeah, post an opinion and declare the problem solved, you’ve got to be kidding!? Sure, we can control this from your webpage, what then is the use of the App? I have taken the steps you called (knowing it was a guess at a solution) and as expected it fixed nothing. My wired Spotlight Cam can NOT have motion detection restarted from the App. Please write up a problem report and get someone to fix the problem (obviously introduced in 5.54.0)…

0

18-10-2022 01:09:46

W
I agree. Have the same problem with both my wired cams on my iPhone after latest update. Using ring.com is NOT a solution.

0

20-10-2022 03:22:09

U
I am also having a problem turning on motion zones within the ring app. Having to log into ring.com and do it via the website. This is a recent problem since the last update. Are Ring addressing this issue?

0

24-10-2022 10:16:33

U
I am having the same issue with motion zones since the update. Message from Ring says they are working on trying to resolve the issue with the motion section toggle on the app.

0

26-10-2022 12:30:54

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