Ring app not ringing on Xiaomi 11T phone

[user58243]

Hi everyone.

I have recently changed my cell phone to the Xiaomi 11T. Ever since changing to this cell phone the ring app is not ringing when someone uses the ring doorbell. I am not getting any notifications on my new cell phone.
Does anyone have a fix for this?

Thanks in advance

[Caitlyn_Ring]

Hi @user58243. Make sure both the Ring app and your phone’s software are fully updated to the latest versions available. Then, try the troubleshooting steps for notifications on Android devices here. I’d also recommend checking for any Android apps that can cause issues with the Ring app.

If you continue to have issues receiving notifications after checking the information above, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.