Hello,
Since the backend fix for the last Ring e2e encryption outage a new bug has surfaced with Ring app (3.59.0). If I do not use the app for some time (anywhere from 5 minutes to a few hours) it loses the ability to watch live video or play back the previous recording for the devices enrolled in e2e encryption. It displays the error message as if my phone is not enrolled in e2e encryption. If I just restart the app, everything works again. Until next time. The problem is 100% reproducible, the question is only about how long after last use of the app.
Because of that, answering the doorbell or watching the alerts real-time is, essentially, impossible. By the time I get an error, exit the app, start it again and start the video, I lose 15-20s.
This never happened before the last outage. It almost looks like the app loses the encryption key and needs to be restarted to reload it.