Ring App
Ring app in swipe mode showing a black preview on iphone
Hi, On the iphone when in swipe mode the ring app shows a black Preview and Its hard to see. It doesn’t affect functionality but it is hard to see.  I’ve included a screenshot. Maybe there could be a fix for this? Thank you.
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07-11-2023 07:52:42
Responses (3)
- U
Hi, Sorry if my reply comes so late. I hope the video is self explanatory. Thank you again. 
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02-12-2023 02:39:39
- S
I'm not sure if this is the same issue. I updated the ring app this morning and I can no longer see the previews. I just get a black line where the picture would be. I still get the option to snooze motion for 30 minutes or one hour. (Since the update, I can't change the notification sounds either). I am on iOS 17.1. My wife hasn't updated her app and everything is working properly for her. 
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07-11-2023 07:19:34
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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04-01-2024 08:55:50
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Caitlyn_Ring
Hi @user65538. If possible, can you share a short screen recording showing what actions lead up to this black screen? Additionally, when you say "swipe mode", are you referring to the Reachability setting under Accessibility > Touch in the iOS settings?
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07-11-2023 05:36:41
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