‎Ring app in swipe mode showing a black preview on iphone

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user65538

Ring app in swipe mode showing a black preview on iphone

app-settings

troubleshooting

Hi, On the iphone when in swipe mode the ring app shows a black Preview and Its hard to see. It doesn’t affect functionality but it is hard to see. ![IMG_5098|231x500](upload://a4sJrubujc02L3Yz26vnYiOq4sj.jpeg) I’ve included a screenshot. Maybe there could be a fix for this? Thank you.

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07-11-2023 07:52:42

Responses (3)

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Caitlyn_Ring

Hi @user65538. If possible, can you share a short screen recording showing what actions lead up to this black screen? Additionally, when you say "swipe mode", are you referring to the Reachability setting under Accessibility > Touch in the iOS settings?

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07-11-2023 05:36:41

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user65538

Hi, Sorry if my reply comes so late. I hope the video is self explanatory. Thank you again. ![RPReplay_Final1701527259|video](upload://9zZ9wwaTrlwtdQJcS6HpuyAZ4ut.mp4)

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02-12-2023 02:39:39

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Tom_Ring

Hi @user65538. Thank you for sharing this video. I can certainly forward this feedback to the appropriate team.

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05-12-2023 08:55:18

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SWil7

I'm not sure if this is the same issue. I updated the ring app this morning and I can no longer see the previews. I just get a black line where the picture would be. I still get the option to snooze motion for 30 minutes or one hour. (Since the update, I can't change the notification sounds either). I am on iOS 17.1. My wife hasn't updated her app and everything is working properly for her. ![Screenshot 2023-11-07 at 2.15.21 PM|231x500](upload://hlJpecPk9gZ2sowX5u5g1EFvDGY.jpeg)

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07-11-2023 07:19:34

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SWil7

The issue I was having was resolved after I updated to iOS 17.1.1 last night.

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08-11-2023 01:34:40

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Caitlyn_Ring