Ring app history playback very slow

When I playback the history from Ring app, it keeps loading and not playing even if I’m on wifi.

It doesn’t play by itself and I had to scroll the video timeline to scrub through the playback.

Anyone facing the same issues if so, how do you rectify it?

Hi @deschong. What type of phone are you using, and what version of the Ring app is installed? Do you have this same playback issue on Ring.com? What is the RSSI for this device? The RSSI is located in the Device Health menu.