Ring app history not loading

Question

Hi,anyone faced this issue i am using ring doorbell pro 2 the wired doorbell, the ring app history is loading very slow and at times not loading at all, i am at the basic plan with ring, i am using iphone and samsung phone. But when i log into Ring web page i am able to view the history viedoes on laptop . please help , thanks

Caitlyn_Ring · Answer

Hi @hippopoh. Ensure that the Ring app and your phone's software are [fully updated](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App) for the best performance. It's also important for your phone to have a strong internet connection through either wifi or cellular data. If you have a weak signal on your phone, it may not load videos in the Event History as quickly. Lastly, ensure any VPNs you have are disabled, as the Ring app is not compatible with the use of a VPN.

system · Answer

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

Ring Video Doorbell

Ring app history not loading

Didn't find an answer ?