Hi,anyone faced this issue i am using ring doorbell pro 2 the wired doorbell, the ring app history is loading very slow and at times not loading at all, i am at the basic plan with ring, i am using iphone and samsung phone. But when i log into Ring web page i am able to view the history viedoes on laptop . please help , thanks
Hi @hippopoh. Ensure that the Ring app and your phone’s software are fully updated for the best performance. It’s also important for your phone to have a strong internet connection through either wifi or cellular data. If you have a weak signal on your phone, it may not load videos in the Event History as quickly. Lastly, ensure any VPNs you have are disabled, as the Ring app is not compatible with the use of a VPN.
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