Ring app for ios recently started freezing on live pic

when is the app going to be repaired so it can be used. it just started for me and its useless. i know about rapid ring but thats not the answer. if it doesnt work then its totally useless. pics are frozen or doesnt work at all in live shot. rings owes to make effort to repair. maybe people should go to simplisafe. if you dont have a straight wifi connection it wont work if cellular data is on

Hi @Harley2000. What is the RSSI for your Ring device? You can also try to reboot your internet router to see if that will improve the connection. If you are still running into issues with your Live View and the suggestions here in the Ring Community don’t seem to fix it, you can reach out to our support team. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.