Ring App displays False Linked Account - Ring won't Remove

Sorry to hear about this experience, neighbor. For an in-depth support request like this, reaching out to our support team is the best way to resolve your concerns quickly and all at once. As you’ve reached out before, they can certainly escalate your matter to the appropriate team.

While the Ring Community is a public neighbor to neighbor forum, we are always happy to provide suggestions and guidance; our neighbors and Community team members alike. Much of your concerns listed were related to video, audio, notifications, and quick app usage. Other than looking through the many topics in the Community, specifically threads with solutions and many steps, I recommend trying our Rapid Ring app. The Rapid Ring app is designed for the quickest access to live view. Your recorded videos should always play, however, connection related factors can impact this.

Please check on the following:

  • Your Ring app device health RSSI reading.
  • Ensure there is not a vpn enabled on your mobile device.
  • Check for any android apps that conflict with the Ring app.
  • Confirm your subscription status for your devices is set to cover the desired devices.

In regards to the Neighbors by Ring app address, check out this Community post where neighbors discuss what steps worked for them. You’ll see a solution by an android user, and suggestions that works for others.

For further assistance with any of the above, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.