Ring Video Doorbell

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Ring alerted for movement but didn’t record
hardwired-video-doorbell

My Ring doorbell pro alerted me to someone at my front door, and I could see them trying to steal my door bell through the window, but it didn’t record the event! I have an active subscription and it normally records these events to the cloud, including other events today. Can anyone help?

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04-06-2021 20:49:53

Responses (1)

  • J

    Same. Last recording was an hour ago. Unsure if there are issues right now but hopefully we get the recordings back.

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    04-06-2021 20:58:30

      C

      Hi neighbors! On Jun 4, 21:43 UTC, an issue allowed devices to connect to live video but recordings would not show up in the event history and timeline. As of Jun 4, 22:16 UTC, the team is continuing to monitor for any further concerns after a fix was implemented, although some recordings during 1:05PM and 2:55PM PDT may still not be available. You can always check the status of Ring at https://status.ring.com/ whenever you notice any concerns with your devices. :)

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      07-06-2021 19:20:33

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