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U

userwb1508

Ring Alarm Won't Stay In Away Mode!
modes
troubleshooting

Can someone PLEASE help me? My Ring Alarm no longer stays in Away Mode. After the exit countdown, it automatically switches the alarm to Home Mode. We've tried using the keypad and the app, but haven't had any success. According to the device history, the problem started on September 30. Before that, it worked perfectly.

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21-10-2021 13:32:32

Responses (2)

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    user175

    I've tried it with the Ring keypad and the Ring app.

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    21-10-2021 17:39:58

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    • T

      Tom_Ring

      Hi @userwb1508. This is interesting. Would you be able to share a screen recording of the Ring app while this happens? I can then share it with my team for some insight and see if we can get to the bottom of this!

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      25-10-2021 15:51:52

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