I am looking for help to understand why I have had the ring alarm go off twice when I am leaving my home and using the alarm as I normally do. In one case I had my ringer off on my phone so it ended up generating a false police dispatch. I have had this occur on two different doors using two different keypads in the past few months, and I can’t figure out why this is happening. I’ve had the ring alarm system for about 1.5 years and only started having this occur recently.
When leaving my home when it is currently in Home Mode, I use the following steps:
- Disarm the system from a keypad and wait for the “Disarmed” chirps to complete.
- Using a keypad, set to Away mode, which begins the chirps and exit delay.
- Open a door and exit the home.
- Close the door.
Usually this process works normally and all is good. However, twice now following this same process the alarm has gone off a short time after closing the door. When reviewing the alarm history in the app or on the website, it doesn’t make sense. It shows an exit delaying starting while the system is disarmed, then the door opening, and then the system being changed to away mode, and then it never shows the door closing, and then triggers an alarm. It never shows the door as closed until I return home and open & close the door and disarm the system. I’ve attached a screenshot of the history that has me confused.
The first time I thought it was a fluke. Now that it happened a second time I’m trying to determine if this is a device malfuction, a bug, or if I am doing something wrong to cause this to happen