Ring Alarm offline for Shared User only

Products Ring Alarm
#1

Hello All,

I just installed a Ring Alarm today and as the owner I have access from my Android phone and can use all of the features of the Alarm.

However, when I add a shared user who currently has access to a Ring Floodlight and Ring Stickup Camera then the Alarm does not appear in their dashboard on their Android phone. When I look at Devices from the menu their “Alarm Base Station” appears as “Offline” whereas it appears as “Online” for me and I can confirm it is working.

Any ideas why this is?

PS. Their PIN code can disarm the alarm from the keypad OK.

Thanks.

#2

@scoobysnax wrote:

Hello All,

I just installed a Ring Alarm today and as the owner I have access from my Android phone and can use all of the features of the Alarm.

However, when I add a shared user who currently has access to a Ring Floodlight and Ring Stickup Camera then the Alarm does not appear in their dashboard on their Android phone. When I look at Devices from the menu their “Alarm Base Station” appears as “Offline” whereas it appears as “Online” for me and I can confirm it is working.

Any ideas why this is?

PS. Their PIN code can disarm the alarm from the keypad OK.

Thanks.

Hi @scoobysnax ,

After you added this Shared User, did you go back into your “Owner” App and grant permission for this Share User to access your alarm? Double-check . . . Main menu > Control Center > Shared Users > select location to manage > select the Shared Users Name > enable toggle to grant app access and then remember to click “Save” (upper-tight corner).

:slight_smile:

1 Like
#3

Yes I did this and the shared user still is only seeing the alarm station as offline

#4

Hi @Carstinhao. Try having your Shared User uninstall the Ring app, reboot their phone, then reinstall the Ring app. This will clear the cache and ensure the Ring app is running on the latest app version. Also, be sure that locations services is enabled for the Ring app. I hope this helps!