Ring alarm not triggering Alexa routine

Products Ring Alarm
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#1

Hi,

My ring alarm is not triggering Alexa routines when I set the alarm to away mode from the keyboard. Am I missing something?

Thanks!

#2

Hi @user33393. This Help Center article here has more information on creating routines with your Amazon Alexa device. Here, you’ll find information on Arming and Disarming with Alexa. I hope that this is helpful.

#3

Hi @Tom_Ring ,

Thanks for the articles. I already have set up the routine, but it’s not being triggered when I set the alarm to away mode.

Do you have any idea why? Am I missing something?

Screenshot_20230117_230401_Amazon Alexa
Screenshot_20230117_230401_Amazon Alexa1080×2400 105 KB

Thanks!

#4

Hi @user33393. It looks like you’ve got everything configured properly here. It’s possible that the action you are requesting in your routine is just not compatible. I suggest following up with the Alexa team, as I can’t see anything out of the ordinary.