Ring Alarm needs upgrade for Professional Monitoring

The ring alarm professional monitoring needs an upgrade badly! This is a huge safety issue. When the alarm goes off and ring alarm calls you, it is an automated system and not a human. You just have to say you acknowledge if everything is ok and then you hang up, but if there truly was an intruder that had u at gunpoint or was near you listening in to see what u answer you’re screwed. My old alarm company would have a human call and ask for your secret word and if you said something other than your secret word they would know something was up and send help right away. When ring alarm calls you don’t even use ur secret word. Also, when a door or window opens it just beeps, but doesn’t tell you which door or window opened. That needs to be upgraded as well. It would definitely help in case some got into your home you would know exactly which window or door opened.