Ring alarm keypad won't turn on. Light orange flicker

Just recieved a ring alarm as a gift and I am trying to set it up. When I plug in the keypad, nothing happens and it doesnt regiser on my app. There are no lights on and the only thing is a VERY light orange flicker on the battery icon. I tried multiple outlets and still the same thing. I tried to chat with support but they dont offer product troubeshooting on chat right now. Has this happened to anyone else?

Plug it in for a few hours before you try to set it up. If it still doesn’t work then post back.

Thanks for answering…Ive had it plugged in for about 7 hours. The light is no longer flickering but it still is not working. No lights on and nothing happens when I push the buttons. I unplugged it and plugged it back in and it is doing the very light orange battery flicker again.

I’d reach out to customer service.
Information on customer support below.

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

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