Ring alarm keypad won't turn on. Light orange flicker

Just recieved a ring alarm as a gift and I am trying to set it up. When I plug in the keypad, nothing happens and it doesnt regiser on my app. There are no lights on and the only thing is a VERY light orange flicker on the battery icon. I tried multiple outlets and still the same thing. I tried to chat with support but they dont offer product troubeshooting on chat right now. Has this happened to anyone else?