Hi @Yuki20T. You should be able to adjust the volume on your Ring Keypad under the Audio Settings tile. If that doesn't appear to be working, you may need to reset the Keypad and set it back up in the Ring app to ensure the settings are working properly. You can find steps on how to reset your Keypad [here](https://support.ring.com/hc/en-us/articles/360027910772-Keypad-Help-FAQs). Make sure to select the option for either a 1st Generation or 2nd Generation Keypad based on which one you have. If these audio issues persist after resetting your Keypad and performing a new setup, please give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) Request to speak with the Ring Alarm team specifically.