Ring alarm keypad (2nd gen)

Products Ring Alarm
1

Hello,

I keep the keypad plugged in all the time and I have power save mode set to off.
The keypad would light if I touched a button or got near the keypad, but for the past few days so, it will not turn on when I get near it or if I press a button.

Any suggestions on how to get the lights to start working again?

Thanks.

2

Hello @D1D2 ,

Sorry to hear your Keypad (2nd Gen) is not performing as it should. I would try these steps:

  1. In your Ring App, cycle your Power Save Mode option. It is rare but sometimes, even though your App is displaying your desired setting, the setting gets altered back at the Ring main computer server, so cycling your setting ‘re-sends’ the real desired setting back to this server. In your case, cycle the Power Save Mode option back ON, wait about a minute, and then toggle it back OFF.
  2. Unplug the keypad from power and then plug it in again. If this doesn’t work then move the keypad closer to the Base Station and plug it in.
  3. If nothing happens, tap the pinhole reset button using the pinhole tool included or a paper clip.
  4. If the regular reset doesn’t help, then perform a hard “Factory Reset” on your Keypad, by hold the pinhole reset button in the back of the Keypad for 10 seconds (I personally would hold it longer for like 20 seconds), until it flashes red. This is best performed while the Keypad is near the Base Station, because after the Factory Reset it will then wipe previously ‘old’ downloaded firmware (that possibly became slightly corrupted) and start downloading new clean updated firmware.

Here is a link for troubleshooting your Keypad 2nd Gen and how to perform the Factory Reset, and other information:

https://support.ring.com/hc/en-us/articles/360042155432-Troubleshooting-your-Ring-Alarm-Keypad-2nd-generation-

If the above steps do not resolve your issue, then you should contact

Ring Support for help by telephone:

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

Unfortunately, due to the Covid-19, their available hours have been changed also:

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

I hope you find this information helpful. :slight_smile:

1 Like
3

My keypad went flat and now wont charge, tried different plugs and pin but…

4

Hi @scaff. I recommend reaching out to our support team so they can walk through all applicable troubleshooting steps and review the device’s warranty to determine if a replacement Keypad is needed. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.