Ring alarm notifies me that it is in battery backup but the power is on and the base station is plugged into the electrical outlet. This has happened several times. It goes away without me taking any action.
Hi @sampsr. First, check and make sure that the connection on the back of the Base Station is in securely and snug. If possible, try plugging the Base Station into a different outlet to see if that alleviates the Backup Battery notification.
You can also try a reboot of the Base Station. This can be done in the Ring app or by briefly tapping (Not holding) the reset button on the back of the Base Station. A quick tap will reboot the Base Station and prompt a quick update. Let me know if this helps!