Dear members, I intend to purchase a Ring Floodlight Cam, a Ring Doorbell and the Ring Alarm together with Ring Protect Plus Subscription. I understand that in Europe, Ring Alarm is currently not available outside the UK, Ireland, Germany and Austria. However I will still purchase it through my local courier. My question is: will the Ring Alarm still be covered under the Ring Protect Plus subscription together with the other two products? This is a deal breaker for me as it does not make sense to have an alarm without any recorded footage. Thank you in advance.
Hey @vaxiak. Since the Ring Alarm system is not available for your country, I’d recommend against purchasing it elsewhere and using it as the system may not meet local guidelines and regulations that are in place for security systems. In this case, I’d suggest waiting until Ring Alarm is available in your region purchase and use it.
Hi Caitlyn_Ring thank you for your reply. I have checked and confirmed that the Ring Alarm does indeed conform to local regulations applicable to alarm systems in this category. Will the Ring Alarm still be covered under the Ring Protect Plus subscription? Should I try to get in contact directly with Ring Customer Service?
@vaxiak Even if you have confirmed it with your local government, Ring Alarm is not officially sold and supported in your country so I would highly advise against it. You’re more than welcome to give our support team a call at one of the numbers availablehere. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19here to see how to contact support.