Hello,
I am a ring user for a couple of years and never had this problem before.
When I go to ring app, and click on History, all the motion events from the Cameras are there (last one was 20 minutes ago) but, when I go to Alarm, the last event that shows is from yesterday 11:38am.
I dont know what to do, I already looked over the internet and couldnt find anyone with the same problem.
Does anyone knows what should I do? I am right now on a 40 minutes wait on the Ring Help Center phone.
This is happening to me too. I just noticed!
I just read some forums/ posts on this website. Apparently, the ring is having some issues and has been working on it since this morning.
Hey neighbors! Thank you for helping each other out in this thread as we experience some outages with the Ring app and Ring.com. Please note that the issues within the app and the website would have been affecting this feature, but as of Nov 27, 11:44 UTC, a fix has been implemented and we are monitoring the results. If you are still experiencing any further issues with your Ring devices and how they were behaving previously, I recommend giving our support team a call so they can look into this further. You can give our support team a call at one of the numbers available here. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.