I’ve had my alarm system for a couple of years, but this is my first post here, so please forgive me if this has been addressed elsewhere.
For several days, I’ve been receiving Ring “updates” that tell me : “Ring alarm … has had its connection restored …” In each of these instances, I had not been notified that the alarm had lost its connection.
I have no idea whether there’s a problem with the base station or whether it’s an erroneous notification. Can anyone shed some light on this? Thanks.
Hi @Lfel. Have you tried rebooting your router? If not, I’d recommend doing so by unplugging it for about 30 seconds before plugging it back in. If you continue to receive these alerts after rebooting your router, please give our support team a call at one of the numbers available here. They’ll be able to take a deeper look into this concern for you and offer more advanced troubleshooting steps. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Thanks for your response. I restarted my router this morning, and almost immediately got a notification that Ring’s connection had been restored. So I assume that resolved the problem. I’ll check in with phone support if it continues.