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user32394

Ring Alarm Going Off Unexpectedly

alarm

troubleshooting

wireless-security-cameras

amazon-alexa

Hello All, I’ve experienced this twice now and I’ve wondered has anyone else had the same issue happening and, what was the problem/solution. I have Echo devices connected to the Ring Alarm and when I request my ‘notifications’ from Alexa it sets of my alarm when the alarm isn’t even turned on. Tried rebooting the main unit and checking for updates, nothing. Any ideas?

225 •

0 •

03-10-2023 11:23:17

Responses (1)

C

Caitlyn_Ring

Hi @user32394. Like @user51307 suggested, it would be best to review the Event History in the Ring app to see what is actually triggering the Ring Alarm. And to clarify, is it your Ring Alarm siren that is going off when you are asking for notifications from Alexa? Or is this another alert or tone being played? The Ring Alarm can only be triggered when it is armed and a sensor is tripped.

0

•

04-10-2023 05:34:56

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