Ring alarm basestation gen1 new backup battery

I’ve been trying to look online to buy a new back up battery for my Ring Alarm Basestation. Because I couldn’t find it I’ve been chatting with support and they advised me to call support.

Talked with support by phone and they couldn’t provide me with a new battery.

They advised me to buy regular lithium batteries at a retailer. When I told them it’s a ring battery pack they still told me I should try an (online) retailer.

But they don’t have it either.

Anyone knows how to get a battery?

I do not hope the only way to realize that is too buy a new base station. That isn’t very customer and environment friendly.

Hi @mafo. Can you share a picture of the battery that you are trying to replace? Most often, the Quick Release Rechargeable Battery Pack is what’s used in the Base Station. Has yours failed?

Could try eBay.
I don’t know where you are located, but if you get the part number off the existing, you can often find independent online retailers selling them.