Ring Alarm Base Station will not connect to wifi

Ring alarm base station refuses to connect via wifi. This is the case even when Ring BS is inches from wifi router. Using 2.4 band on newish 3-band TPlink router. Have rebooted and factory reset on all devices (fiber) modem, router, base station multiple times. Tried moving BS to guest network. No solution.

The base station does connect via ethernet and using a cell phone hotspot. Also connects via cellular backup. Worked for hours with my ISP and tech support from TPLink(router). Both ISP and TPlink have identified the Ring BS as the problem. Several other wifi devices from other makers have no issues connecting to my network. It’s just the Ring BS that won’t connect.

Ring Tech support, while supportive, have basically said it’s either my ISP or my router. The ISP and TPlink ask the obvious question - are you having trouble with any of your other devices? The answer is no, no problems at all. They conclude it’s an issue with the Ring BS.

Ring suggested getting a different router like a Eero from Amazon. After spending many many hours over two months without a solution I’m asking the community to see if they have any ideas or possible solutions. Sure, the Ring BS works with the ethernet, but the goal is to use as advertised via wifi in my small home. Has anyone experienced these issues and found a cure? Have you had better luck with certain routers or making port setting adjustments? Thanks for your input.

Hi there, @WTT2WSD! Great call on trying the ethernet method for connecting. As you mentioned this worked, this is a great solution for ensuring the most dependable connection. Keep in mind, the Base Station can only be setup to one network type at a time. So if it is on ethernet as the initial setup, a new setup would be needed or a network change, to switch over to wifi connection. Although, ethernet is naturally more efficient than a wifi connection.

If wifi connection is still desired and is not connecting despite trying a new setup, this may require a reset of the Base Station. We recommend performing this step with guidance from our support team. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.