Responses (3)

• C

  Chelsea_Ring

  Hi @vkshah, have you reached out to [our support team](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) yet for this? This is a great place to start if the Base Station is not spinning as intended when going through setup. Please let us know what they were able to do to help resolve your concern!

  2

  •

  20-01-2020 08:50:34

  •

  Reply

  C

  clipboarder

  Similar issue except ring doesn’t spin at all. Your tech support is unavailable.

  1

  •

  20-06-2020 02:43:42

  C

  Caitlyn_Ring

  Hey neighbors! As Chelsea suggested, you'll want to reach out to our support team [here ](https://support.ring.com/hc/en-us/articles/213608406)if your Base Station is not entering pairing mode as it should. @clipboarder Approximately what time did you call? Our support team is available from 3AM-11PM PDT, seven days a week. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

  0

  •

  22-06-2020 04:14:09

• B

  bluemax

  does maine station light stay on all the time

  0

  •

  21-01-2020 07:07:42

  •

  Reply

  V

  vkshah

  This is fixed now. Thanks all.

  0

  •

  21-01-2020 07:14:47

  M

  Mario92

  How did you solve the issue ? Im having the same problem.

  1

  •

  12-04-2020 07:19:35

  B

  buddhaturtle15

  I am also having this issue. Doing everything the Help articles say to do.

  0

  •

  12-04-2020 02:23:59

  V

  vkshah

  I did a hard reset and waited for some time before trying it again. It worked then.

  1

  •

  12-04-2020 06:34:52

• F

  f88377ae4c94c4311ad287622f7699

  Sounds like others here have had the same issue I’m unable to pair my base station with my phone Ring app. Pressing the ‘pairing’ button doesn’t change the blue circle light from being a stationary blue light. I’ve tried unplugging but the internal battery takes over. I’ve also tried pressing the ‘reset’ button. Nothing happens. To confound the issue I’ve contacted Ring support via the chat function and there is no support on a Sunday early afternoon. They are happy to help with anything else!!!

  0

  •

  20-02-2022 02:32:42

  •

  Reply