Ring Alarm
Ring Alarm Base Station Not Charging While Plugged In
Yeterday, during a thunderstorm, our ring base station notified it was running on batterary back up and cellular back up. We did have a flicker of our lights, so i didnt think much of it till it notified us again that it was running low on power and it was still on cellular back up, which i found odd as the power and internet were both on and working. The base station is normally connected all the time to power and uses an ethernet cable since its close enought to do so, so there shoul dbe no reason for it to be not connected. I tried to reconnect via ethernet, but it would either freeze or get stuck during set up, so i set it up to WiFi and it connected, but it was still reading as not connected to power/Battery backup power. Now its morning and my system is completely dead, and i cant try to reset the systme, since the system wont even turn on. Also, i would like to state my displeasure that there is no official technical support from Ring, via phone or chat that could help, and i have to post to a community forumn to get help.
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08-09-2020 03:13:19
Responses (4)
- D
We tried a different outlet with no success, however my wife removed the battery and we regained power very briefly to see the ethernet has reconnected. The problem remains that the base station still is not recieving power from the wire and is now completely dead again. Is it possible to get a new power cord to see if that fixes the issue?
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08-09-2020 10:47:49
MThank you for trying those steps, @David20! It certainly sounds to be related to the power adapter. If you've checked both ends and tried another outlet to no avail, this concern will need a more in-depth look. Our support team will be happy to troubleshoot further, and are happy to help you obtain a solution. :)
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09-09-2020 03:25:47
BI too have this same issue. In So Cal with the heat and fires, power has "blinked" at our property several times. The wall wart power supply is no longer functioning. How do I go about getting a replacement? FYI, this is a common occurance for these types of power supplies. I work for an ISP and we see this issue all of the time with our equipment.
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09-09-2020 03:32:56
TI am having a similar issue. I just opened our brand new ring system, and trying to set up the PlayStation. I’ve tried 10 different outlets that I know work and advice will not light up at all. Assuming it is the power cord?
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29-07-2021 03:05:05
JPHi. I recently purchased the Alarm system and plugged the base station in; I tried several outlets and I am only seeing an orange light. I have looked through the community and this is the best response that fits my situation. My question is, how do I contact the support team? When I click on support, it takes me to FAQ's, this community, and others. Thanks
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09-03-2022 09:24:26
- M
Hi there, @julia.prevatt! Our support team can be reached by phone via the support links shared in the above solution. [quote="Marley_Ring, post:2, topic:12897"] call at one of the numbers available [here ](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. [/quote] When clicking the link on the word "here", it should bring you to a page that lists all the support number by region. Alternatively, you can visit Ring.com and scroll to the bottom of the page and click Contact Us. This will present you with support options. :)
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10-03-2022 04:10:19
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- M
I just got the alert battery was about to die and it turned off. How do I fix this? Moved it to another plug and also switched cables but base will not turn on.
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13-05-2023 04:51:27
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- U
Planned obsolescence. It’s old and they want you to buy a new one. Having a similar problem . Got one as a gift a few years ago. Left it in a closet. Never opened plugged it in worked for 3 minutes. Now nothing! Won’t charge the battery, won’t work off of the outlet. Once it started to update and realized how old it was. Boom stopped working.
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01-01-2025 04:10:45
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CHi @user_28ad4d. We're happy to help with general troubleshooting here on the Ring Community. Feel free to create a new post in the appropriate category letting us know which Ring device you have, and what troubleshooting steps you've tried so far.
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07-01-2025 12:01:36
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Marley_Ring
Sorry to hear about this experience, @David20. In the event, that power or network connection is lost, the Base Station should periodically check for the return of the resource. For this reason, the reconnection may not occur right away. As you mentioned reintroducing the network manually via wifi connection, it should now allow you to switch back to ethernet. Additionally, reintroducing power by unplugging and plugging in the Base Station power adapter should resolve this concern. If your Base Station is still not responding or powering up, please try another outlet in the home, as a test. Otherwise, a reset may be necessary. As our [Help Center article](https://support.ring.com/hc/en-us/articles/360000071906-How-to-Factory-Reset-Your-Ring-Alarm-Devices) states a Base Station reset is best done with our support team, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. Feel free to let us know how this goes! :)
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08-09-2020 05:00:12
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