Ring Alarm

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J
Ring alarm base station goes offline when unplugged
troubleshooting
base-station

When ever the power goes off the ring alarm base station immediately goes offline. The battery does not kick in ever. App becomes useless.

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12-11-2022 20:21:19

Responses (1)

  • J

    Hi @Jkeys3050. If your Alarm Base Station is not going into battery backup mode when it loses power, try the following step: - **Quickly** press and release the reset button at the back of the device with a paper clip or similar tool.**DO NOT PRESS AND HOLD THE RESET BUTTON DOWN LONGER THAN ONE SECOND TO AVOID FACTORY RESETTING THE DEVICE.** If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

    0

    14-11-2022 16:39:05

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