Ring alarm base station goes offline when unplugged

Products Ring Alarm
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#1

When ever the power goes off the ring alarm base station immediately goes offline. The battery does not kick in ever. App becomes useless.

#2

Hi @Jkeys3050. If your Alarm Base Station is not going into battery backup mode when it loses power, try the following step:

  • Quickly press and release the reset button at the back of the device with a paper clip or similar tool.
    DO NOT PRESS AND HOLD THE RESET BUTTON DOWN LONGER THAN ONE SECOND TO AVOID FACTORY RESETTING THE DEVICE.

If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.