Ring account not getting notifications

Products Video Doorbells
1

I have my account on my phone which most of the time works to show me someone is at the door, othertimes it can be delayed in telling me. I know the sign is ok to the doorbell from the wifi as it doesnt show any fluctuations on the graph. If this because my husband has also logged into my account on his phone to access the doorbell aswell. Is it only going through to one of the phones at a time?

Any help would be good. Im missing so many parcels because of this.

2

Hi @GemHawkswell. What type of phone do you have and what version of the Ring app do you have installed? This Help Center article here has tips for iOS and here for Android. Let me know if this helps!