Hi, My neighbour recently transferred from Sky to Virgin, hence new router and nothing in her house was working. She has a 2nd Gen Ring Doorbell.
I split the 2.4GHz and 5GHz signals and logged all her devices back in.
The Ring doorbell was a major problem and in the end I had to factory reset it. In order to set up I had to scan the MAC barcode and that is when the problems started.
The App said I could not configure the device as it was already owned and there was no way I could “unown” it. Contacted Support and was on the phone to a helpful guy but could not receive any of the 2FA emails to the neighbours email account.
In the end the support guy (after a couple of hours of this) suggested that I split the neighbours Amazon account from the Ring Account, when I tried to do this on the app I was met with the 2FA screen again and now totally stymied and lost the will to live. Any advice gratefully appreciated