Ring 4 unit making noise when pressed

Hi, my ring 4 doorbell makes a load static noise when pressed, or sometimes nothing at all even though the internal chime works.

Can anyone help me please?

Hi @toastie15. Is the static noise coming from the doorbell itself or is this coming from the device you are using Live View from?

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Sorry it’s coming from the doorbell itself.

Hi @toastie15. Do you have your Doorbell 4 connected to the existing doorbell circuit? Make sure none of the wires are loose or frayed. Additionally, what is the make and model of the chime kit in your home? What is the power rating on your transformer?

It’s run off the battery, it’s the main unit at the door that’s making the terrible noise when pressed.