New Ring 4, went through and followed install video. Doorbell works fine but motion is not detected except very rarely. Moved Ring next to wireless router, set maximum sensitivity, motion frequency to Frequently, danced a jig and no detection. Went through all the troubleshooting suggestions: Ring alerts on, Motion detection on, Motion Alerts on, zones are defaulted, iPhone enabled for notifications but no motion detection or recordings. Removed device, re-added, same problem.
Any suggestions?
Hi @Deekers. One thing I’d suggest checking first is the Modes settings as you’ll want to make sure that you don’t have motion detection and recording disabled unintentionally. After checking that, you can also find some motion detection tips in our Community Post about optimizing it here. If these concerns persist, please give our support team a call at one of the numbers available here. They can take a more in-depth look at your device and settings with you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. 