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Ring Video Doorbell

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user14078

Ring 4 doorbell
battery-video-doorbell
troubleshooting

We have 2 batteries for our doorbell and when put in our back up battery (bought a second so we could just swap them out) our live view doesn’t work and it shows it still needs charged?? Really confused anyone have any fixes for this??

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08-06-2022 18:40:32

Responses (2)

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    BriannTP

    I've had this same problem with my Spotlight cam and I have found if I reboot my cell phone and then reopen the Ring app the battery shows fully charged.

    1

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    09-06-2022 17:16:54

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    • T

      Tom_Ring

      Hi @user14078. It can take sometime for your Doorbell to reflect that there is a new battery. To speed up this process, press the Doorbell button to trigger an alert. A few minutes after that and you should see the correct battery level. Let me know if this helps!

      1

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      10-06-2022 16:31:13

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