Responses (12)

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  Turak64

  I've also purchased a Ring Doorbell 4 and it won't see the 5ghz networks. I called support and they only suggested adding it as a "hidden" network, but obviously that didn't work. I've paid £160 to upgrade to this doorbell and I can't use one of the advertised features. The quality of the speaker on the device is still terrible, so pretty disappointed that it wasn't improved over the Doorbell 2. Not really seeing the value in the upgrade yet, even if the video quality is slightly better. They're now going to send me out a replacement device, but I really doubt it's a hardware problem. Really not impressed with their service on this and the lack of answers on this doesn't fill me with hope that the issue will get resolved.

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  26-10-2021 11:56:49

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  user3360

  What a strange kind of support. In the advertising you can read that the ring 4 supports 2.4 and 5ghz. So, when I want to connect the ring 4 I’m also not able to see any 5ghz network. Why cares what kind router I have, sinds it’s just a 5ghz router with default factory settings. Now, ring support us to make an”hidden network” and remove the AX (WiFi 6) protocol. If this is the real story, than you have to edit all your advertising stuff because now adding a ring doorbell on a WiFi 5ghz is totally not standard, but when you say I can connect it to a 5ghz, it has to be done just like when I add my mobile phone to a WiFi network. Unfortunately Ring has more of the advertisements stuff that is not (fully) the tru story. Example: when you use the ring 4 wired it will charge the battery…….that’s soooo not tru. After 24 hours it hasn’t charge the battery not even 1%.

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  23-11-2021 07:53:19

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  Marley_Ring

  The [Video Doorbell 4](https://ring.com/products/video-doorbell-4) is compatible with 2.4 Ghz and 5 Ghz Wifi networks. Due to the nature of the frequency strength, a 5 Ghz does not travel over distance or through exterior walls (interferences) as well as 2.4 Ghz can. For this reason, we advise using the 2.4 Ghz network for most homes, unless 5 Ghz is truly more beneficial during testing. As for charging the battery via power supplied from wiring, this will depend on power, usage, and battery drain variables. https://support.ring.com/hc/en-us/articles/204252980-Charging-your-Ring-Video-Doorbell-battery-with-hardwiring In regards to network features and settings, these can certainly vary based on network type and equipment. If your network does not have standard options or you are needing further assistance connecting your Ring device, our support team will be happy to help further. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  24-11-2021 02:51:32

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  user24951

  just read this comment as i have a ring 4 doorbell, is 5ghz cannot travel through walls the what is the point of having 5g option in the doorbell in the first place as the doorbell ment to be place on a wall outside the house, in what situation could i use the 5g option

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  04-10-2022 09:16:04

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  groundhogday

  The reason 5ghz needs a channel set to over 100 is due to european regulations (not EU tho!) - 5ghz is restricted outdoors. The doorbell won't recharge until the battery drops by 10%, then it will charge. So long as the button light is white, its all good.

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  25-11-2021 01:26:34

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  Ruthenium

  I have this problem also. My Ring Doorbell 4 will not choose the 5 Ghz band even though the signal strength is sufficient for 5 Ghz operation.

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  14-06-2022 12:22:21

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