Ring 4 Doorbell won’t ‘see’ my 5Ghz WiFi signal

Hi,

So I recently purchased the Ring 4. Setup went without any hiccups until I noticed that it wouldn’t detect or ‘see’ my 5Ghz WiFi signal.
With VM on hub 3 200mb down on modem mode connected to a TP-Link Archer C7.

It detects the 2.4Ghz WiFi no problem. Connected to this but the RSSI tips 70 sometimes. Between 65 - 70.
Seen a ring help page about changing the channel of the 5Ghz above 100. Mine doesn’t go pat 46. Was told by TP-Link that this would be a wifi 6 capable router.

Has any one else noticed this with their ring 4 Doorbell?

Any help is much appreciated.

Cptuk.

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Thank you for sharing, @Cptuk. The Video Doorbell 4 is indeed capable of connecting to a 5 Ghz wifi network, and should be able to for your network, as long as this signal is within range for connection. Bringing the Video Doorbell close to the router is the easiest way to test the range.

You may also enter your network details manually during the setup process.

When following the reconnect steps in this help center article, the final screen to choose your home network for connecting will have an option to add a hidden network. Choosing this will allow you to enter the 5 Ghz network information.

If these steps did not help, try creating another 5 Ghz network (such as a guest network) with standard settings. Feel free to let us know how this goes! :slight_smile:

Hi,
Thanks for the reply and sorry for the late reply. Your reply has helped somewhat, although doesn’t completely apply i think in my case.
The WiFi password hasn’t changed nor does it disconnect. There is also no special characters in my password.
I have attempted connecting to the 5G network again as before, both were right by the router.

It doesn’t see it although if i disable my 2.4G network and attempt to set the doorbell up again it still detects the 2.4G. This is even though that signal has been disabled. Weird!?!?
It detects the SSID for the 2.4G.

This makes me think that what it’s detecting is really the 5G. Maybe?

The article I read about the doorbell 4 was in relation to what channel is needed to connect. I read both channel 52 and 100 in two different articles. I will try to post these if i can.
I have upgraded my router to the ax 10 on offer at Amazon and was told this supports channels higher than 48. I cannot see this my self and assume it is a restriction either by tp link or something else preventing it going any higher.

The video doorbell 4 does work and with the new router has better stronger WiFi, be it not by much but better wifi 6 enabled router with many devices connected.

Maybe I’ll be able to crack this stone after some perseverance!

Take care,

Cpt uk

Hey @Cptuk! Thanks for this update. What’s an efficient wifi network in 2021 without some curveballs? It sounds like you are on the right track, and know what to look for here. Changing channel frequencies is a great call.

There are so many new routers I’m unsure about your precise model in the Archer series, however, if it has an “ax” mode and you have the option to choose 802.11 b/g/n wifi standard, I recommend choosing the 802.11 b/g/n without “ax”.

As you disabled the 2.4 Ghz network but still could see a 2.4 Ghz network available, I’m wondering if a beamforming type of router feature might be grouping wifi frequencies. Something that has personally worked for me in the past (not on a tp-link) was checking IP / DHCP features, Firewall/ encryption options, and SIP (packet inspection) related settings. Although I do not believe it to be related, here is our help center article on ports and protocols that might provide some helpful information.

Just a heads up; the above recommendations are only hypothesis, but we will always try to help where we can. Our support team also has the option of escalating to advanced support for more in-depth analysis. I hope you find a solution, and if you do, you are more than welcome to share it here. :slight_smile:

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Been looking online as I have same issue, I am not a big fan of ring but already have 3 slow cameras so thought I would stick with them rather than replace all ordered the 4 doorbell only picks up 2ghz!
Tried changing channels etc nothing works guess they have not improved that much may as well return this, for anyone thinking of buying one of these check out the reviews on amazon really mixed bag around 40% of people having issues no doubt my review will be the same

Hi,

Sorry to jump on this, I have the Video Doorbell 4 too but how do you tell which it is on? I have a VM Hub 4 which is 5Ghz but not sure how to check what the Doorbell is on.

Thanks for any help

Pali

I’ve also purchased a Ring Doorbell 4 and it won’t see the 5ghz networks. I called support and they only suggested adding it as a “hidden” network, but obviously that didn’t work. I’ve paid £160 to upgrade to this doorbell and I can’t use one of the advertised features. The quality of the speaker on the device is still terrible, so pretty disappointed that it wasn’t improved over the Doorbell 2. Not really seeing the value in the upgrade yet, even if the video quality is slightly better.

They’re now going to send me out a replacement device, but I really doubt it’s a hardware problem. Really not impressed with their service on this and the lack of answers on this doesn’t fill me with hope that the issue will get resolved.

What a strange kind of support.

In the advertising you can read that the ring 4 supports 2.4 and 5ghz.
So, when I want to connect the ring 4 I’m also not able to see any 5ghz network.

Why cares what kind router I have, sinds it’s just a 5ghz router with default factory settings.

Now, ring support us to make an”hidden network” and remove the AX (WiFi 6) protocol.

If this is the real story, than you have to edit all your advertising stuff because now adding a ring doorbell on a WiFi 5ghz is totally not standard, but when you say I can connect it to a 5ghz, it has to be done just like when I add my mobile phone to a WiFi network.

Unfortunately Ring has more of the advertisements stuff that is not (fully) the tru story. Example: when you use the ring 4 wired it will charge the battery…….that’s soooo not tru. After 24 hours it hasn’t charge the battery not even 1%.

The Video Doorbell 4 is compatible with 2.4 Ghz and 5 Ghz Wifi networks. Due to the nature of the frequency strength, a 5 Ghz does not travel over distance or through exterior walls (interferences) as well as 2.4 Ghz can. For this reason, we advise using the 2.4 Ghz network for most homes, unless 5 Ghz is truly more beneficial during testing.

As for charging the battery via power supplied from wiring, this will depend on power, usage, and battery drain variables.

In regards to network features and settings, these can certainly vary based on network type and equipment. If your network does not have standard options or you are needing further assistance connecting your Ring device, our support team will be happy to help further. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

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The reason 5ghz needs a channel set to over 100 is due to european regulations (not EU tho!) - 5ghz is restricted outdoors. The doorbell won’t recharge until the battery drops by 10%, then it will charge. So long as the button light is white, its all good.

I have this problem also. My Ring Doorbell 4 will not choose the 5 Ghz band even though the signal strength is sufficient for 5 Ghz operation.