Hi @PatriciaMarchand. What model of Ring Camera or Doorbell do you have? You can find this listed on the original packaging or on the Device Health screen in the Ring App. Is it dropping the wifi connection? If so, what is the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) on your Ring device? You can also find this on the Device Health page, and the RSSI is a measure of your Ring device's connection strength. There could be a few different reasons why it's dropping its wifi connection, but checking the RSSI is a good place to start.