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Ring 3 pro pre roll video garbled on left
In the last few days pre roll starting showing garbled image to the left (see attached snapshot of video). It does not matter if the sun is shining on the doorbell or not. Is anybody having the same issue? Thanks.
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24-10-2020 21:54:54
Responses (2)
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Hi @nash123456. [Here](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) is a Help Center article that covers some tips and tricks for poor audio/video. If making those minor adjustments doesn't seem to improve the video quality, I would reach out to our support team to see what the next best steps would be. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to update us with your results!
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28-10-2020 23:34:47
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nash123456
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26-10-2020 17:57:49
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