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D
Ring 3 Plus wont connect to new Xfinity modems
wifi
wireless-security-cameras

I was recently sent an "upgrade" of my internet modem from xfinity. Every other IoT device in my house synced fine except the Ring doorbell. I've tried dozens of times to reset the network but the device never connects. But it's weird that it will send motion alerts to my phone, just no videos. And the device status says it's offline.

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17-07-2021 23:43:54

Responses (1)

  • M

    Try doing a reset on the doorbell and then connect.

    2

    18-07-2021 02:21:37

      D

      Done it a dozen times, plus received a replacement from Ring. 6x more tries, still no luck.

      0

      23-07-2021 22:15:09

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