Ring 3 Plus stopped working after latest update

Products Video Doorbells
#1

My Ring 3 Plus worked fine until yesterday, when Google play store downloaded an app update on my phone. I stopped getting motion alerts and couldn’t access live view, but the app said my doorbell was online and wifi/battery was good. For over 24hours my doorbell security was not functioning, without my knowledge.

I had to completely run set-up again to get it to work.

Between this and the app snafu last week, my confidence in this device is waning and I will not be downloading any further updates to your app without several weeks of beta testing by other users.

#2

Hey @ChaosTheory. Thank you for bringing this to our attention! I apologize that this happened to you, as this is not the experience we want our neighbors to have. I’m glad you were able to troubleshooting this and get it set up again. If you ever have any other concerns that cannot be resolved, please reach out to our support team here. In addition, I will make sure to pass on your feedback to the appropriate teams so this experience does not go unrecognized!